Guide · Updated September 29, 2026

Is Hardly Ever Worn It (HEWI) legit? How buying pre-owned works

Hardly Ever Worn It is a London marketplace for pre-owned and like-new designer fashion. The rules depend on who sells the item, so check that first on every listing.

HEWI screens items before they go live and holds your payment until you've received the piece. Items « Managed by HEWI » give you the most protection; with private sellers, read their return policy before buying.

1. 01See who is selling

   There are two kinds of listings. « Managed by HEWI » items are handled and shipped by HEWI itself. Other items are listed by private sellers, who ship them directly to you.

2. 02Understand the authentication

   HEWI says every item is pre-screened for authenticity before it's listed, by an in-house team with more than 10 years of experience. Items managed by HEWI are physically checked in-house. For some high-value pieces, such as certain Hermès bags, fine jewelry or watches, HEWI may ask for an external authentication.

3. 03Know when the seller gets paid

   You pay HEWI, not the seller. The money is only released to the seller once you've received your order and are happy with it. That gives you time to check the piece.

4. 04Read the return rules for that listing

   Managed items can be returned within 14 days of delivery if they're unworn and unused. Private sellers choose their own return policy, but must accept a return if the item isn't as described. Jewelry and watches can't be returned.

5. 05Plan for duties outside the UK

   HEWI is based in the UK. If you're ordering from another country, your customs may charge import duties and taxes on delivery. They're paid by the buyer, and HEWI can't predict the amount.

6. 06Check the piece as soon as it arrives

   Compare it with the listing photos and description before wearing it or removing any tags. If you have a doubt about authenticity, contact HEWI support right away: it can investigate and may inspect the item.